Happy User Strategies
1) Simplicity. Empower users who may not be very technically savvy.
2) You need to set guidelines on how to behave also privacy policy on how information shall be used.
3) Posting/asking questions stimulates community.
4) Explaining status of your service - let users know what is happening pref. with personality.
5) Transparency. Ensure communication is open so users know what hapens.
6) Flame Wars. Watch and manage. Also: angry people can cause problems - how do comm mods deal with this to save losing members.
7) Rewarding users for contribution. Reward systems increase community participation.
8) Mixing. Taste the community. Devs provide ingredients and users make the recipe. Consistency in all aspects of community.
9) Super Loyalty! In users and Devs.
10) Provide ways for users to give feedback.
11) Speed, performance, reliability - also references to Geek movies.
12) Provide good support.
13) Diversity of membership.
14) Common-sense design.
15) Trolls.
16) Value for money. Capital.
17) Who is in charge? No bullying and harassment.
18) Justice. Exercising good judgment.
19) Engagement. Find out what audience is engaged by. Potential age-issues.
TOS and Privacy Policy
Govern all aspects of data-life-cycle.
Outlines expectations of behaviour and responsibilities for both parties - or rights and obligations.
Signing up is tantamount to agreement to policy.
Types of Info Collected
Mandatory personal: collected on registration - vital for having an account.
Optional personal: Identity driven, useful but not essential. These can improve Social Media services but those services are not predicated on providing said info.
Log information: Automatic - IP, browser, page visits. Third party services e.g. Google Analytics. Cookies.
Privacy
Must satisfy legal requirements but this is a terribly fraught area. Particularly around jurisdictional issues. And it is an area I can't really go with so little time...
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